Shipping, Returns, and Refunds - MindWing Concepts, Inc.
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Shipping, Returns, and Refunds

Shipping

MindWing ships almost exclusively with the United States Postal Service. Allow a reasonable time for your order to reach you. If you need other arrangements for shipping, please email Elizabeth Luczynski or call 866.851.2415 before placing your order online.

Shipping Rates are tiered according to the price of your order. The rates are noted below:

  • Continental United States: FREE SHIPPING for orders over $60. For orders $0.01-$60, $6 shipping.
  • Canada, Alaska, and Hawaii: For orders $0.01-$60, $12 shipping / $60–$100, $20. For orders above $100, shipping is based at 20%, approximately 20% of the cost of your order.
    For example: Orders $101-$150, $30 shipping / Orders $151-$200, $40 shipping / Orders $201-$250, $50 shipping, etc.
  • Australia: For orders $0.01-$60, $24 shipping / $60–$100, $40
    For orders above $100, shipping is based at 40%, approximately 40% of the cost of your order.
    For example: Orders $101-$150, $60 shipping / Orders $151-$200, $80 shipping / Orders $201-$250, $100 shipping, etc.
  • Other countries: Shipping costs range 30%-40%, depending on location, with these same $50-$100 levels.

We also ship to APO addresses for military. Please call 866.851.2415 to arrange.

Return Policy

All unopened and original packaged products come with our money-back guarantee. If within 30 days of your invoice or sales receipt date, you find that a MindWing Concepts product does not meet your needs, simply ship it back to us via a traceable method. When we receive the item(s) at our store, we’ll issue you the appropriate credit or refund, minus the original shipping cost. Items that have been opened and then returned, or returned after 30 days, may receive store credit only, the amount at MindWing’s discretion.

Non-Returnable Items:

  • Gift cards
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase.

To return your product, you should ship your product to: MindWing Concepts, Inc., One Federal St., #103-1, Springfield, Massachusetts US 01105.

You will be responsible for paying for your own shipping costs for returning your item. Our shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item costing over $75 back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

Refunds

If you wish to return a product, please email info@mindwingconcepts.com or call 866.851.2415 to notify us of the reason for your return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and an appropriate credit will be applied to your credit card or original method of payment, within two weeks.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mindwingconcepts.com or call 866.851.2415. Send your returned item to: MindWing Concepts, Inc., One Federal St., #103-1, Springfield, Massachusetts US 01105.

Cancelled Workshops
If you cancel your registration for a workshop or presentation that is conducted by MindWing Concepts, Inc., then you will be offered another course to attend. If this is not acceptable, then a refund will be applied. You must cancel your registration 5 days prior to the date of the workshop. If MindWing Concepts, Inc. cancels a workshop that is planned, then every effort will be made to reschedule. If it is not rescheduled, then refunds will be applied.

Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@mindwingconcepts.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Complaint Policy

MindWing Concepts, Inc. wishes to hear from you about your satisfaction or dissatisfaction with our products and workshops. We welcome constructive criticism, as it gives us the opportunity to improve and to even better help professionals assist their students. Please click here to submit your complaint or success story: or contact us via 866.851.2415. You will be contacted within 48 hours by Customer Service. We will discuss your complaint or success story with you. If it is a complaint, we will commit to a quick and fair resolution.